Shipping Policies

All of our products are handmade and hand-packaged in the United States. Although we do our best to ship your items quickly, we take great care with each order. We've got a dedicated team that works on getting orders out as quickly as possible. We ask that you allow us 1-3 business days for your items to ship. You’ll receive an email update and a tracking number once your order has left our facility.

Missing Packages

If your package is missing, please reach out to our customer service team at info@buckybalm.com. We’ll do our best to help you locate the package or find a solution.